Given the unprecedented situation of COVID-19 and uncertainty we are all facing, I wanted to take this opportunity to reach out and update you on the steps we are taking to ensure operations continue in the safest way possible.
Our primary concern as a business is the health and safety of our colleagues, customers, suppliers and their families. At FFE we have been carefully evaluating the situation daily and following the official advice from the government and health organisations.
Availability of product
To ensure that there are no risks to our supply chain we are working closely with all our suppliers. We currently have 4- 6 weeks material guaranteed and further material in the pipeline. Our manufacturing facility is working at near full capacity and is successfully meeting the current demand. As this is a very dynamic situation, we will keep you apprised of any impacts as they unfold.
Shipment of orders
We are working to ensure that shipments continue to be delivered to our customers within our standard lead times. However, there may be some disruption that is out of our control and we therefore advise that you place orders in sufficient time. If you have any questions or require a substantial order, please get in touch with your account manager to discuss the implications.
How we will continue to serve you
We strive to maintain our business operations with minimal impact to the service you have come to expect. To mitigate risk, we are taking the necessary steps to protect our employees therefore where possible we have asked that they work from home. This means for us to handle your queries efficiently we ask that you contact us via the following email addresses:
Sales queries: email@example.com
Finance queries: firstname.lastname@example.org
To place an order: email@example.com
Technical support: firstname.lastname@example.org
For all other enquiries: email@example.com
We will ensure our policies and procedures continue to reflect any further guidance from the authorities and will keep you updated on any changes to our services. Thank you for taking the time to read this message and on behalf of all of us at FFE, we send you our best wishes for your safety and health.
Managing Director, FFE Ltd