Technical Support

FFE Ltd. Is proud to offer technical support for any issues with our Fireray Optical Beam Smoke Detectors or our Talentum Flame Detectors. Please select your product below to be re-directed to helpful resources:

  • Fireray One
  • Fireray 5000
  • Fireray 3000
  • Fireray 50R/100R
  • Fireray 3000 Exd


  • Talentum IR2
  • Talentum IR3
  • Talentum UV/IR2
  • Talentum Spark
  • Flame Sensor Test Unit

For any further assistance please email into our dedicated team at:

Fireray or Talentum product training is available to any FFE customer including installers, distributors and end users and can be arranged with your FFE Sales Manager or by contacting FFE directly. Each training course is modular and the duration can be agreed according to the customer’s requirements.


These personalised training courses can be targeted to all levels; Directors, Sales & Marketing or Technical, and are tailored for mixed audiences too. They include information on Technical Support as well as Troubleshooting for advanced users.
In the UK, courses are typically delivered at the FFE Headquarters in Hitchin, Herts. For other venues, including overseas, please discuss with your Sales Manager.


Technical Support




Return Form

Should you need to return a product to us, please contact us.

Enter your question for our in-house tech support team

Latest News

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  • The Fireray 3000 ExD is an End to End Beam detector which is designed to be used in a Hazardous Area (Zone 1 and Zone 2)...