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Home
Products
Fireray
Fireray
®
One
Fireray
®
5000
Fireray
®
3000
Fireray
®
50R/100R
Fireray 3000
®
Exd
CPD Training
Talentum
Talentum
®
Dual IR (IR2)
Talentum
®
Triple IR (IR3)
Talentum
®
UV/IR2
Talentum
®
Spark
TalentumTT2
Aviation & Vibration
Aviation Fire Extinguishers
Vibration Switches
Case Studies
News
FFE Academy
Careers
Contact
Return Form
Customer Survey version 02
Please enable JavaScript in your browser to complete this form.
Name
*
First
Last
Email
*
Email
Confirm Email
What is your company's main activity?
*
Fire system installation
Fire system maintenance
Systems distribution
Fire systems specification
Facilities / building management
Fireservices
Building owner / end user
Other (please specify)
Other. Your company's main activity.
Select the job title that most closely matches yours
*
Company Owner
Managing Director
Sales Manager
Technical Manager
Installation Engineer
Commissioning Engineer
Design Engineer
Maintenance / Service Engineer
Project Manager
Consultant
Other (please specify)
Other. Your Job title
How long have you been a customer?
*
0-1 year
1-2 years
2-3 years
3-4 years
4-5 years
5+ years
Please rate the importance of each of the following factors when choosing FFE products (where 1 is least important and 3 is most important):
Layout
Innovation
Selected Value:
1
Quality
Selected Value:
1
System tech features
Selected Value:
1
Order/Delivery times
Selected Value:
1
Networking performance
Selected Value:
1
Ease of installation
Selected Value:
1
Tech Support available
Selected Value:
1
Company Rep
Selected Value:
1
Ease of config
Selected Value:
1
Customer Service
Selected Value:
1
Standards
Selected Value:
1
Which of our products have you used?
*
Product A
Product B
Product C
Product D
Product E
Other
Please let us know which products you've used
*
Did you consider similar products during your research prior to purchasing?
*
Yes
No
Which similar products did you consider?
To what extent do you agree with the following statement about FFE products.
*
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
FFE Products are easier to use
Strongly agree
FFE Products are easier to use Strongly agree
Agree
FFE Products are easier to use Agree
Neutral
FFE Products are easier to use Neutral
Disagree
FFE Products are easier to use Disagree
Strongly disagree
FFE Products are easier to use Strongly disagree
Perform better than others
Strongly agree
Perform better than others Strongly agree
Agree
Perform better than others Agree
Neutral
Perform better than others Neutral
Disagree
Perform better than others Disagree
Strongly disagree
Perform better than others Strongly disagree
More technically advanced
Strongly agree
More technically advanced Strongly agree
Agree
More technically advanced Agree
Neutral
More technically advanced Neutral
Disagree
More technically advanced Disagree
Strongly disagree
More technically advanced Strongly disagree
Higher quality
Strongly agree
Higher quality Strongly agree
Agree
Higher quality Agree
Neutral
Higher quality Neutral
Disagree
Higher quality Disagree
Strongly disagree
Higher quality Strongly disagree
How satisfied are you with
*
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Purchase Process
Very Unsatisfied
Purchase Process Very Unsatisfied
Unsatisfied
Purchase Process Unsatisfied
Neutral
Purchase Process Neutral
Satisfied
Purchase Process Satisfied
Very Satisfied
Purchase Process Very Satisfied
Customer Service
Very Unsatisfied
Customer Service Very Unsatisfied
Unsatisfied
Customer Service Unsatisfied
Neutral
Customer Service Neutral
Satisfied
Customer Service Satisfied
Very Satisfied
Customer Service Very Satisfied
Product Quality
Very Unsatisfied
Product Quality Very Unsatisfied
Unsatisfied
Product Quality Unsatisfied
Neutral
Product Quality Neutral
Satisfied
Product Quality Satisfied
Very Satisfied
Product Quality Very Satisfied
Product Value
Very Unsatisfied
Product Value Very Unsatisfied
Unsatisfied
Product Value Unsatisfied
Neutral
Product Value Neutral
Satisfied
Product Value Satisfied
Very Satisfied
Product Value Very Satisfied
Ease of Use
Very Unsatisfied
Ease of Use Very Unsatisfied
Unsatisfied
Ease of Use Unsatisfied
Neutral
Ease of Use Neutral
Satisfied
Ease of Use Satisfied
Very Satisfied
Ease of Use Very Satisfied
Have you needed to contact customer service?
Yes
No
Please rate your satisfaction with
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Wait time
Very Unsatisfied
Wait time Very Unsatisfied
Unsatisfied
Wait time Unsatisfied
Neutral
Wait time Neutral
Satisfied
Wait time Satisfied
Very Satisfied
Wait time Very Satisfied
Support staff knowledge
Very Unsatisfied
Support staff knowledge Very Unsatisfied
Unsatisfied
Support staff knowledge Unsatisfied
Neutral
Support staff knowledge Neutral
Satisfied
Support staff knowledge Satisfied
Very Satisfied
Support staff knowledge Very Satisfied
Response received
Very Unsatisfied
Response received Very Unsatisfied
Unsatisfied
Response received Unsatisfied
Neutral
Response received Neutral
Satisfied
Response received Satisfied
Very Satisfied
Response received Very Satisfied
How likely are you to
*
Very Unlikely
Unlikely
Neutral
Likely
Very Likely
Buy from us again
Very Unlikely
Buy from us again Very Unlikely
Unlikely
Buy from us again Unlikely
Neutral
Buy from us again Neutral
Likely
Buy from us again Likely
Very Likely
Buy from us again Very Likely
Endorse our product
Very Unlikely
Endorse our product Very Unlikely
Unlikely
Endorse our product Unlikely
Neutral
Endorse our product Neutral
Likely
Endorse our product Likely
Very Likely
Endorse our product Very Likely
Endorse our company
Very Unlikely
Endorse our company Very Unlikely
Unlikely
Endorse our company Unlikely
Neutral
Endorse our company Neutral
Likely
Endorse our company Likely
Very Likely
Endorse our company Very Likely
Layout
How did you get hold of us?
*
Email
Phone
Newsletter
What would you score out of 5 overall experience (1 worst - 5 best)?
Selected Value:
1
Did you consider similar products during your research prior to purchasing?
*
Yes
No
Which product did you consider?
Were you happy with the response time?
*
Yes
No
What was the reason for contact?
Have you needed to contact customer service?
*
Please explain why.
Additional comments or suggestions
Submit
