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FFE Academy – 
practical tools and resources

Explore expert-led webinars, product documentation, real-world case studies,
and practical how-to videos — everything you need to specify, install, and maintain with confidence.

Featured webinars

Every industry has its own fire detection challenges — from high ceilings to high stakes.
FFE combines deep expertise with innovative technology to provide reliable, scalable solutions where standard systems fall short.

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Download up-to-date documentation
for FFE fire detection products.

Browse our user manuals, installation guides, pocket guides, brochures, approvals, and technical datasheets.

Fireray Brochure
Brochure
Fireray Product Brochure
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Talentum Pocket Guide
Pocket guide
Talentum Pocket Guide
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Sensis User Guide
User guide
Sensis Azure 500s User Guide
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Featured case studies

Every industry has its own fire detection challenges — from high ceilings to high stakes.
FFE combines deep expertise with innovative technology to provide reliable, scalable solutions where standard systems fall short.

FFE UK

Sensis Azure 2000s in Waitrose Leyland Distribution Centre

Sensis Azure 2000s selected for Aspirating Smoke Detection upgrade

The first Sensis Azure 2000s installation in the UK and Europe has been completed at Waitrose Leyland...

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FFE UK

Fireray Hub Reflective in a Warehousing Application

Fireray provides wide-area smoke detection with minimal disruption to operations

A busy distribution centre in the Northampton area needed to renew its high-bay smoke detection...

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FFE UK

Oil Dispersant Warehouse

Fireray smoke detectors protect valuable chemicals from fire and water

The sensitivity of beam smoke detectors over long distances makes them a perfect choice for protecting...

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Featured blogs

FFE UK

How Talentum Flame Detector Testing Builds Confidence Through Data

For fire detection technology, confidence cannot be based on assumption. It comes from testing, evidence and understanding how products behave under different conditions.

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FFE UK

UK Manufacturing at FFE on National Manufacturing Day

At FFE, UK manufacturing is at the heart of what we do. This National Manufacturing Day, we’re proud to open the doors of our Hitchin head office and celebrate the people, skills...

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FFE UK

Fire Risk in Modern Infrastructure

As vehicle design and infrastructure continue to evolve, so too must the way fire risk is understood and managed. This article examines the wider implications of the Luton...

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Frequently Asked Questions

Have a question about our fire detection systems? Find clear, straightforward answers to our most common questions here.
From technical support to product specifications, get the expert guidance you need to save time and resolve queries efficiently.

Frequently asked questions and support

Who do I contact for technical support vs orders/aftercare?

Complete our contact form here and select the query type from the dropdown to ensure it is directed to the right team. Alternatively, you may call our Head Office on +44 (0) 1462 444 740.

What hours is technical support available?

Our UK office hours are Monday to Thursday 08:30 to 17:00, and Friday 08:30 to 16:00. Our technical team works from across the globe so you may get a response outside of these hours.

What information do you need from me to troubleshoot quickly?

Please send as much information as possible, including the product model, a detailed description of the fault or query, any helpful photos, whether the fault has occurred during installation or whether it is has occurred on a product that was previously working fault free, environment, and anything else that may help us to understand the query.

Where can I find manuals, datasheets, approvals, and wiring/commissioning guidance?

These, along with brochures and pocket guides, can be found on the relevant product pages under 'Resources' or you can browse the full library on our dedicated Resources page (filtering by product, document type and language). We also have a new look with our refreshed FFE Academy platform, where you can view these, along with case studies, blogs, product FAQs and webinars too.

Do you offer training/webinars and how do I book it?

We offer regular webinars covering a variety of applications and product training. You can book them here.

Is there a dedicated account manager for my company?

Yes, feel free to contact us to be put in direct contact with your account manager. Our Sales and Technical teams are displayed on our Contact page.

Installation videos

Every industry has its own fire detection challenges — from high ceilings to high stakes. FFE combines deep expertise with innovative technology to provide reliable, scalable solutions where standard systems fall short.

video-installation-3
Fireray hub
Fireray 5000 Installation
Get step-by-step guidance on installing and aligning your Fireray 5000 — fast, simple, and hassle-free.
Watch now
video-installation-2
Fireray 5000
Fireray Hub Reflective
Get step-by-step guidance on installing and aligning your Fireray Hub Reflective — fast, simple, and...
Watch now
video-installation-1
Fireray one
Fireray One Set Up Guide
Get step-by-step guidance on installing and aligning your Fireray One — fast, simple, and hassle-free.
Watch now

Sign up for access to FFE’s technical webinars

Whether you need expert advice, a tailored quote, or want to explore the right solution for your site — our team is here to help you take the next step in fire safety.

Talk to an expert
When it matters most,
our customers choose FFE

FFE’s beam detectors were quick to install, easy to align, and performed flawlessly — even in a dusty warehouse environment. Their support team was responsive and incredibly knowledgeable. We’ll be specifying FFE on all future projects.

James Reynolds

Fire Systems Engineer, Axis Installations Ltd.

When it matters most,
our customers choose FFE

FFE’s beam detectors were quick to install, easy to align, and performed flawlessly — even in a dusty warehouse environment. Their support team was responsive and incredibly knowledgeable. We’ll be specifying FFE on all future projects.

James Reynolds

Fire Systems Engineer, Axis Installations Ltd.

When it matters most,
our customers choose FFE

FFE’s beam detectors were quick to install, easy to align, and performed flawlessly — even in a dusty warehouse environment. Their support team was responsive and incredibly knowledgeable. We’ll be specifying FFE on all future projects.

James Reynolds

Fire Systems Engineer, Axis Installations Ltd.

When it matters most,
our customers choose FFE

FFE’s beam detectors were quick to install, easy to align, and performed flawlessly — even in a dusty warehouse environment. Their support team was responsive and incredibly knowledgeable. We’ll be specifying FFE on all future projects.

James Reynolds

Fire Systems Engineer, Axis Installations Ltd.

When it matters most,
our customers choose FFE

FFE’s beam detectors were quick to install, easy to align, and performed flawlessly — even in a dusty warehouse environment. Their support team was responsive and incredibly knowledgeable. We’ll be specifying FFE on all future projects.

James Reynolds

Fire Systems Engineer, Axis Installations Ltd.

Protect what matters.
Real support. Real expertise.

Whether you need expert advice, a tailored quote, or want to explore the right solution for your site
— our team is here to help you take the next step in fire safety.

Talk to an expert